PLUMPERK · TERMS OF SERVICE
Terms of Service
Last updated: July 18, 2026
What PlumPerk does
PlumPerk answers calls you miss. When a call to your business goes unanswered and your carrier forwards it to your PlumPerk number, we send the caller a text message on your behalf, ask what they need, and text you the details as a job ticket. That is the service.
What it costs
$650 one time. That covers setup and your first 12 months. After 12 months it is $199 per year to keep your number and service running. No monthly subscription. You pay a $150 deposit to get started; the balance is due once your number is live and working.
Deposit & money-back guarantee
If your number isn’t live and working within 5 business days of carrier approval, your $150 deposit is fully refunded — no questions asked. The deposit is only kept once your service is live.
“Carrier approval” means the phone carrier approving your number’s Toll-Free Verification — the carrier’s own review, which typically takes 1–5 business days and is outside our control. Our 5-day clock starts the day the carrier approves, because that is the part we can control.
What we don’t do
PlumPerk never quotes prices to your customers and never promises them an arrival time. It captures the job and hands it to you. Every decision about pricing, scheduling, and who you serve stays yours.
What we can’t promise
We text every missed caller, but we cannot make them reply. Some people will ignore the text and call another plumber. PlumPerk reduces what you lose; it does not eliminate it. We also depend on your mobile carrier’s call forwarding and on the phone networks — if those fail, PlumPerk can’t answer.
Text messaging
PlumPerk sends SMS only to people who have called your business and to you, the owner. Callers can reply STOP at any time to stop receiving messages and HELP for assistance. Message and data rates may apply. See our Privacy page for the full messaging disclosure.
Your account
Your dashboard link is your login. Anyone with that link can see your leads. Keep it to yourself. If it leaks, tell us and we’ll issue you a new one.
Acceptable use
The service is for handling genuine inbound calls to your business. Don’t use it to send marketing blasts, to message people who never contacted you, or for anything unlawful. We can suspend service that abuses the phone network — carriers require it of us.
Cancelling
Turn off call forwarding on your phone and PlumPerk stops. Your number is released at the end of your paid term. Setup fees are not refundable once your number is provisioned and verified, because that cost is real and already spent.
Liability
PlumPerk is a message-taking service. To the maximum extent the law allows, our total liability for anything arising from the service is limited to what you paid us in the past 12 months. We are not liable for missed jobs, lost profits, or carrier and network failures.