PLUMPERK · ONBOARDING

5-minute phone setup

You keep your number. We only forward the calls you don't answer — busy, no pickup, or phone off. Answer like normal and PlumPerk never touches the call.

1 · Set conditional forwarding

Dial the code for your carrier like a phone call, using your PlumPerk number in place of the Xs (10 digits, no +1). You'll hear a confirmation tone or see a confirmation screen.

The GSM code sets all three conditions at once— busy, no answer, and unreachable. On MVNOs (Mint, Cricket, Metro…) the parent carrier's code usually works; test it. Verizon's *71 covers busy + no-answer.

2 · Let PlumPerk punch through Do Not Disturb

1. Save your PlumPerk number as a contact— call it “PlumPerk Dispatch”.
2. iPhone: Contact → Edit → Ringtone → turn on Emergency Bypass (for both ringtone and texts).
3. Android: Star the contact, then Settings → Sound → Do Not Disturb → People → Calls/Messages → allow starred contacts.

This matters for emergencies: when phase 3 ships, a 2am burst pipe becomes a phone call from this number, not a text. Set the bypass now.

3 · Prove it

1. Call your own PlumPerk numberfrom your phone — you should hear “your dispatcher is live and on duty.”
2. Have someone else call your normal numberand don't answer. They should get the text-back within seconds.
3. Let them answer the texts. The finished job ticket should land on your phone.